Send them to repair and save yourself additional frustration. However, if the pins don’t connect at all even if you press the PowerBeats Pro down, there’s not much you can do. Try pressing down the problematic earbud to ensure they’re connected with the pins while performing the reset. Usually, the main reason is a poor connection with the pins on one of the earbuds. Your PowerBeats Pro earbuds don’t want to reset? Resetting the earbuds wipes the data on paired devices, so you have to re-pair them to your Bluetooth devices again. Learn how to pair Beats PowerBeats Pro to your smartphone. That indicates that the earbuds are in pairing mode.
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